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FAQs

1, Can you customize the pack?
  Yes, this depends on the customer's request, we can provide our customers customing packaging requirements.
2, how about product quality fault?
   As a responsible company, we do everything to ensure quality requirements from customer, if quality does not meet customer requirements, we assume responsibility for customer contract.
3, How if the product is lost or missing?
We are being responsible for product loss and lack, we will mediate with the transport sector, and to give customers restocking. You may get compensated for loss of products.
4, Can you provide samples?
 Yes, we can give you a free sample, however, except for new product in development.
5, Do you provide OEM?
  YES, we can, just tell us what you want and some details, we'll do the next.
6, How long will it take for the development of mold ?
  If the customer provides product drawings, we mold the normal time of 1-7 days(degree of difficulty varies by product specific).
7, How if we need to make some changes to the product requested?
 Yes, so long as, you have any request about the product, we will work with to solve it, including the development of mold and modify the mold.
8, Will you be responsible for the tax?
  In any case, we are all responsible for unilateral tax, only to bear the cost of our country's taxes, including local customs clearance. you or your company may be responsible for the tax in your country.
9, How do you ship the products?
  We can do everything according to customer requirements, we work with TNT, UPS, and DHL. Of course, you can also use the shipping transport.
10, Have your products passed any certification?
Yes, all of our products are certisficated by ISO9001 - 2000 and CE and UL standards, and will be also available for different area and country.


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